MCL Insurance Services Ltd in conjunction with Dotsys Ltds have launched a new online chat module that integrates into its e-volve back office platform. Gary McClarty, Managing Director of MCL Insurance Services stated “as an online broker we are always looking for ways to improve our customers experience and our preferred method of contact is through online chat as this is the most efficient use of our call centre staffs time. We initially experimented with a third party plug in but as it was not integrated we asked our software supplier, Dotsys Ltd to build a bespoke solution. With our new software, when a customer enters a policy number the customers record will automatically pop at the call centre end avoiding the need to re-key details. In addition to this, all conversations are stored within the customers record, making it easy for another operator to continue the conversation.” Mr McClarty continued “another great feature of the software is that if a customer cannot be helped through online chat and requires a call, from the online chat programme the user just has to hit a button and the details will be automatically transferred to the outbound call centre team and again this whole workflow is logged through the system”
Today sees the launch of DotSys new texting software. The product allows staff to have a two-way conversation with clients using text messaging from the DotSys back office. In addition all conversations are saved into the customer’s record. Dr Jim Steele head of programming stated “This is a great addition to our platform. Customers are using more ways of communicating these days from phone, email, online chat and texting and it is important that our system caters for whatever method a customer uses” Jim continued “A major benefit of the system is that all conversations are saved into the customers account and now that we are having 2-way conversations we have a number of exciting developments in the near future.”
Today sees the launch of a new Midas Home Product on the DotSys platform. The product will initially be distributed by MCL Insurance Services Ltd into the Republic of Ireland market. The product is full cycle product incorporating point of sale documents, MTAs and Auto renewals. Customers also have access to a portal to administer changes to the policy at a time that suits them. The product is also fully integrated into the e-volve backoffice system so payment and diary entries are all created without any operator input.
MCL Insurance Services Ltd have launched their new Telematics brand Boxymo.ie and Boxymo.co.uk on the DotSys e-volve platform. Alex Todd, Brand Manager at MCL commented. “The success of our business to date running a multi brand strategy has been built on the foundation of the DotSys platform. The development of the new Telematics module is very exciting for us and the fact that it integrates into our existing system means we can run the business as efficiently as possible”.
After more than one year in development DotSys are please to announce the launch of its new Telematics module. The system integrates into the e-volve platform and the e-volve direct modules. The system has been developed in conjunction with Italian Company Octo Telematics S.p.a and AIG Europe. The system initially uses a permanently fitted box supplied by Octo, although the system can be configured to take a message from any device (OBD or mobile).
The system also uses the new ClaimObtain system incorporated into e-volve in March with:-
As insurers are informed immediately of any impact the ability to manage the claim to the benefit of the insurer is greatly enhanced.
Please follow the link for full details of DotSys Telematics.
DotSys has linked up with Contac Claims to provide an enhanced claims system to the DotSys e-volve platform. The new claims system takes the current claims module within e-volve and incorporates them into the Claimobtain system. The new system would allow any future user of the DotSys platform to control the complete claims service from taking first notification to settling claims. As the new system is fully integrated into e-volve the degree and detail of reporting can be greatly enhanced.
MCL Insurance Services have been trading as 25plus.ie and Its4women.ie in the ROI market from 2008. The easyinsure brand has only been available in Northern Ireland up until today when it is launched in ROI. The product is different from the other DotSys quote engines in that it starts as a more basic product that the customer can enhance by adding breakdown and windscreen cover. It also gives the customer more control over the level cover and excesses payable on the policy. Alex Todd, Brand Manager at MCL stated “So far we have offered niche products by targeting the over 25s and female drivers. This new product is a broader policy that targets customers that may just want basic cover” Alex continued “ We now run 3 brands in over 2 jurisdictions and the DotSys platform enables us to manage this efficiently and easily. From one single platform we can run an unlimited number of product types and brands across as many countries as we desire”.
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